Return Policy

Last updated June 15, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only. Please see below for more information on our return policy.

Returns

All returns must be postmarked within 14 days of the purchase date. All returned items must be in the original condition as received, with all original tags and labels attached. We may refuse your return request if we deem your returned item to be tampered, altered or physically changed from its original state. If your item came damaged in the mail, please submit a ticket to our customer service with attached photos of your package upon receiving your order.

Return Process

To return an item, please email customer service at jansjewelrygallery@gmail.com to obtain a return merchandise authorization (RMA) number. After receiving a RMA number, place the item securely in the original packaging and mail your return to the following address:

Jans Jewelry Collection

Attn: Returns

RMA #

PO BOX 99

Eastlake, CO 80614

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After we have received and accepted return, we will issue a refund which will take up to 14 days to process back into your account.